Terms of service
Welcome to Lumeclear. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
1. General Terms
By using the Lumeclear website, you confirm that you are legally able to enter into an agreement under applicable law.
You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of Lumeclear or any third party.
We reserve the right to refuse service, cancel orders, or restrict access to our website where we reasonably believe that these Terms of Service have been violated.
2. Products and Information
We make every effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.
However, we do not guarantee that all information is completely accurate, current, or free from errors.
Product colours and appearance may vary slightly depending on your device or screen settings.
We reserve the right to correct errors, update information, and change or discontinue products at any time without prior notice.
3. Prices and Payments
All product prices are displayed on our website at the time of purchase.
Prices may change at any time without prior notice.
By placing an order, you agree to provide accurate and complete payment and billing information.
We reserve the right to refuse or cancel an order if there is an error in the listed price, product information, payment information, or for other legitimate reasons.
4. Orders
When you place an order with Lumeclear, you are making an offer to purchase the products selected.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.
We reserve the right to accept or decline an order at our discretion, including where products are unavailable or where we suspect fraudulent or unauthorised activity.
If we cancel an order after payment has been made, you will receive a refund for the amount paid.
5. Shipping and Delivery
We aim to process orders as quickly as possible.
Delivery typically takes 4–8 business days after your order has been dispatched.
Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside of our control, including carrier delays, weather, holidays, customs procedures, or other unforeseen circumstances.
For further information, please refer to our Shipping Policy.
6. Returns and Refunds
Returns are accepted within 14 days of delivery, subject to the conditions outlined in our Refund & Returns Policy.
Items must generally be unused, in their original condition, and in their original packaging where applicable.
For full details regarding returns, refunds, exchanges, and damaged or defective products, please refer to our Refund & Returns Policy.
7. Intellectual Property
All content on the Lumeclear website, including but not limited to logos, branding, photographs, graphics, text, product descriptions, designs, and other materials, is owned by or licensed to Lumeclear unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, or use our content for commercial purposes without our prior written permission.
8. Prohibited Uses
You agree not to use our website:
- For any unlawful or fraudulent purpose
- To violate any applicable laws or regulations
- To interfere with the operation or security of our website
- To attempt to gain unauthorised access to our systems
- To collect or track personal information belonging to others without permission
- To upload or transmit malicious software or harmful code
- To infringe upon the intellectual property rights of Lumeclear or any third party
We reserve the right to restrict or terminate access to our website if these Terms are violated.
9. Third-Party Services and Links
Our website may contain links to or use services provided by third parties.
We are not responsible for the content, availability, accuracy, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and conditions and privacy policies.
10. Disclaimer
To the extent permitted by applicable law, Lumeclear provides the website and its content on an "as available" basis.
We do not guarantee that the website will always be available, uninterrupted, secure, or completely free from errors.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Lumeclear will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or products.
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection laws.
12. Changes to These Terms
We reserve the right to update or change these Terms of Service at any time.
Any changes will be posted on this page with an updated "Last updated" date.
Your continued use of our website after changes have been posted means that you accept the updated Terms.
13. Governing Law
These Terms of Service are governed by the laws applicable in the jurisdiction where Lumeclear operates, without limiting any mandatory consumer rights that may apply to you.
14. Contact Us
If you have any questions about these Terms of Service, please contact Lumeclear Customer Support through the contact details provided on our website.
Lumeclear