Refund policy
At Lumeclear, we want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in its original packaging, where applicable
- Include proof of purchase or your order number
Items that have been used, damaged, altered, or are missing their original packaging may not be eligible for a refund.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards
- Personalised or custom-made products
- Items marked as final sale
- Products that cannot be returned for hygiene or safety reasons once opened or used
If you’re unsure whether your item qualifies for a return, please contact us before sending it back.
How to Request a Return
To request a return, please contact Lumeclear Customer Support with your order number and a brief explanation of why you would like to return the item.
If your return is approved, we’ll provide you with instructions on where and how to send your item.
Please do not send items back without contacting us first. Unauthorised returns may not be accepted.
Return Shipping
Unless the item is defective, damaged, or you received the wrong product, the customer is responsible for the cost of return shipping.
If your item arrived damaged, defective, or incorrect, please contact us as soon as possible. We may ask you to provide photographs or other information so we can resolve the issue.
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow your payment provider or bank additional time to process and display the refund in your account.
Original shipping charges are generally non-refundable, except where required by applicable law or where the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly with:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging, where applicable
We’ll review the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.
Exchanges
We may offer exchanges depending on product availability. If you would like to exchange an item, please contact us before returning it.
Late or Missing Refunds
If you have been approved for a refund but have not received it, first check with your bank or payment provider, as processing times can vary.
If you still have not received your refund after the expected processing period, please contact Lumeclear Customer Support.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact us through the contact details provided on our website.